Privacy Policy
Effective Date: [25-5-26]
Welcome to pushkw.com (“Website”, “we”, “our”, “us”). We value your privacy and are committed to protecting your personal information when you use our website, create an account, place an order, or communicate with us.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use pushkw.com for purchasing cat food, pet accessories, and related products in the State of Kuwait.
By accessing or using our website, creating an account, or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
A. Personal Information
We may collect:
- Full name
- Mobile number
- Email address
- Delivery address
- Area, block, street, avenue, house/building number, floor, apartment number
- Login credentials (if account registration is used)
- Order and purchase history
B. Payment Information
For online payments, we may collect payment-related transaction details required for order processing.
Payments made through KNET or other electronic payment systems may be processed through secure third-party payment providers. We do not store your debit/credit card details on our servers unless explicitly stated.
C. Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and browsing activity
- Cookies and usage information
- Session and website performance data
D. Customer Support Information
We may collect information shared when you contact us through:
- Phone calls
- Contact forms
- Social media messages
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Confirm purchases and delivery details
- Manage customer accounts
- Provide customer support
- Send order confirmations, delivery updates, invoices, and notifications
- Improve website performance and customer experience
- Prevent fraud, abuse, or unauthorized activities
- Process payments and refunds where applicable
- Communicate promotional offers, updates, and announcements (where permitted)
We only collect information necessary for legitimate business and order fulfillment purposes. Consent, transparency, lawful use, and reasonable security practices are expected under Kuwait’s electronic transaction and privacy framework.
3. Customer Accounts
Customers may create an account on pushkw.com to:
- Save addresses
- View order history
- Track purchases
- Manage account details
You are responsible for maintaining the confidentiality of your login credentials and restricting unauthorized access to your account.
4. Guest Checkout
Customers may also place orders without creating an account.
Information provided during guest checkout will only be used for order processing, delivery, customer communication, legal compliance, and operational purposes.
5. Payment Processing
We offer the following payment methods:
- KNET
- Cash on Delivery (COD)
Electronic payments may be handled through authorized payment service providers.
We do not intentionally collect or retain sensitive financial details beyond what is necessary to confirm and process transactions.
Electronic transactions and digital payment processing are recognized under Kuwait’s electronic transaction framework.
6. Delivery & Logistics Information
To fulfill deliveries across Kuwait, we may share necessary order information with delivery personnel or logistics providers, including:
- Customer name
- Mobile number
- Delivery location/address
- Order reference information
Such information is shared strictly to complete delivery and customer service activities.
7. Cookies & Tracking Technologies
Our website may use cookies and related technologies to:
- Keep users logged in
- Save shopping cart sessions
- Improve website functionality
- Analyze visitor behavior and website performance
- Personalize customer experience
You may disable cookies through your browser settings; however, certain website features may not function properly.
8. Marketing Communications
We may contact customers regarding:
- Order confirmations
- Delivery updates
- Customer support matters
- Promotions, discounts, new arrivals, and special offers
Communications may occur via:
- SMS
- Phone calls
You may request to opt out of marketing communications at any time.
9. Sharing of Information
We do not sell or rent personal information.
We may share limited information with trusted third parties when necessary, including:
- Payment providers
- Delivery/logistics partners
- Website hosting providers
- Technology service providers
- Customer support systems
- Legal or regulatory authorities when required by law
Personal information should only be disclosed for lawful, specific, and necessary purposes. Kuwait’s electronic transaction framework emphasizes consent, purpose limitation, and reasonable protection of electronically stored personal data.
10. Data Retention
We retain information for as long as reasonably necessary to:
- Complete transactions
- Maintain records
- Resolve disputes
- Comply with legal obligations
- Improve customer service and operations
Inactive customer information may be securely archived or deleted where appropriate.
11. Data Security
We implement commercially reasonable administrative, organizational, and technical measures to help protect personal information against:
- Unauthorized access
- Loss or misuse
- Alteration
- Disclosure
However, no website or online transmission method can be guaranteed to be completely secure.
Organizations handling personal data in Kuwait are expected to implement reasonable safeguards, transparency, and secure handling measures.
12. Your Rights
Subject to applicable laws and operational requirements, customers may request to:
- Access their information
- Correct inaccurate information
- Update account details
- Request deletion of certain information
- Withdraw marketing preferences
To make such requests, customers nay contact us using the details provided below
Kuwait’s electronic transaction and privacy-related rules emphasize consent, purpose limitation, correction, and responsible handling of personal information.
13. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
14. Children’s Privacy
Our products are intended for pet owners and general consumers. We do not knowingly collect personal information from minors without appropriate parental or guardian involvement where required.
15. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Changes become effective immediately upon publication on pushkw.com. Customers are encouraged to review this page periodically.
16. Contact Us
For questions regarding this Privacy Policy or your information, contact:
Website: pushkw.com
Email: info@pushkw.com
WhatsApp / Mobile: +965 50502640